In this versatile role, you will be the go-to help desk contact for our growing team of 60+ staff, keeping productivity high and technical hiccups low. When you're not empowering colleagues, you'll configure workstations and drive all things IT to keep our business ahead of the curve.

If you're passionate about tech, problem-solving, and making an impact, we want to hear from you!

What We Are Looking For:
Tech-Savvy Visionary: You love all things tech and are excited to lead our cloud journey.

Driven & Reliable: You take charge, own your responsibilities, and see tasks through to completion.

Quick-Witted Problem Solver: You excel under pressure, solve complex issues with ease, and stay calm in front of others.

Can-Do Attitude: “I can’t” is not in your vocabulary—you always find a way to make things happen.

Continuous Learner: You embrace complex problems, even ones you’ve never faced before, and dig deep to find solutions.

Team Player: You know when to ask for help and don’t shy away from collaborating to get the job done.

What Success Looks Like:
Happy Users: Fast response times, system reliability, and IT solutions that make jobs easier.

Stronger Infrastructure: Continuous improvements to IT systems and cybersecurity posture.

Efficient Onboarding: New hires are up and running quickly thanks to streamlined tech setups.

Staying Ahead: You’ll review Microsoft 365 updates, implement new features, and train staff.

Disaster Ready: You’ll test and refine the disaster recovery plan quarterly.

Optimized Costs: You’ll keep IT costs low while ensuring top-tier tech solutions.

Perks (Just to Name a Few):
Dynamic Team: Be a valued member of a collaborative, inclusive environment where your skills are appreciated.

Monthly Appreciation Events: From BBQs to axe throwing—celebrate wins and build camaraderie.

Continuous Learning: Access workshops, seminars, and conferences to stay ahead of trends.

Flexibility: Need to run errands or hit the gym? With manager approval, you’ve got the flexibility.

Doughnut Fridays: End your week on a sweet note with fresh bakery donuts every Friday.

Responsibilities and Tasks
IT Manager & Systems Administrator duties include (but are not limited to):

System Administration:
Lead and execute projects for optimal system performance.

Set up and configure workstations, equipment, and peripherals.

Manage onboarding/offboarding of system users.

Regularly update equipment (switches, firewalls, access points, NAS).

Deploy Windows and BIOS updates to all endpoints.

Manage Active Directory.

Facilitate IT onboarding meetings for new hires.

Configure, monitor, troubleshoot, and test server backups.

Oversee and administer the VoIP phone system.

Manage technology at corporate, branch, and satellite offices.

Administer Microsoft and Linux endpoint operating systems (basic to advanced).

Management & Security:
Maintain and test the disaster recovery plan.

Collaborate on the enterprise security plan with the IT Director and external consultants.

IT Inventory Management:
Research and procure equipment to meet tech needs.

Track IT inventory, including equipment check-in/check-out.

Maintain licensing compliance and hardware for new hires/depreciation cycles.

Conduct regular asset audits.

Day-to-Day IT Operations:
Coordinate IT setup and internet installation for new community sites.

Manage wired and wireless communication systems.

Create and document internal IT procedures.

Perform license audits (e.g., D365, Windows Server CALs, Microsoft Office).

Stay updated on software releases, implement features, and train users.

IT Support:
Be the primary contact for IT support for 60+ staff across multiple locations.

Train staff on cyber awareness and software via documentation, videos, and live sessions.

Additional Responsibilities:
Take on additional tasks as needed to support the company’s mission and goals.

Skills & Requirements:
Bachelor's degree or equivalent experience in IT, networking, or related field.

4+ years managing networks, systems, and security (bonus for Microsoft 365, Azure, or AWS experience).

Problem-Solving Wizard: Approach challenges with creativity and confidence.

Communicator Extraordinaire: Clearly share technical info via documentation and training.

Team Player: Collaborative, respectful, and eager to contribute.

Location: Crown Point, IN

Flexibility: Must be available occasionally for evenings and weekends.

Physical: Ability to lift 40 lbs and work at a computer 40 hours per week.